Anything you like we have robes and towel tops for you to change into.

No, unfortunately the spa rooms do not have a seating area for more than one person.

If you have braids, locs, or hair extensions, it's best to check with us before scheduling a head spa treatment. Our services may not be suitable for these hair types, we want to ensure your safety and comfort.

We are by appointment only. We require 24 hours to book an appointment. Although we may have cancellations that day you are more than welcome to call Asana Head Spa to ask. (813) 449-1264

Asana Head Spa does not assert that we can diagnose, treat, or cure any scalp conditions.


Service Cancellation Process

Cancellations must be made with a minimum of 24 hours' notice prior to the scheduled service. Failure to provide sufficient notice may result in a cancellation fee of $50.00. To cancel a service, please contact our customer service team via phone or email. Refunds for cancelled services will be processed within 5-7 business days. Please note that cancellations made less than 24 hours before the scheduled service will not be eligible for a refund. We appreciate your understanding and cooperation in adhering to our cancellation policy.


Membership Cancellation Request Process

In-Person: Members may cancel their membership in person at our front desk by completing a cancellation request form after the initial 60 day membership period.

Online: Members can also submit a cancellation request through our website by logging into their account and following the cancellation instructions. After the initial 60 day membership period.

Email: Alternatively, members may email our customer service team at Asanaheadspa@gmail.com with their cancellation request, including their full name, membership number, and reason for cancellation. After the initial 60 day membership period

Notice Period
Monthly Memberships: After the initial 60 day membership period. A minimum of 30 days' notice is required to cancel monthly memberships. Cancellations will take effect at the end of the current billing cycle.

Cancellation Fees
Early Termination Fee: An early termination fee may apply if a member cancels their membership before the end of the contracted term. The fee will be equivalent to one month’s membership dues.

Waiving Fees
Cancellation fees may be waived in cases of relocation, medical reasons, or other extenuating circumstances. Documentation may be required.


Refunds

Monthly Memberships
No refunds will be issued for partial months. Membership access will continue until the end of the current billing cycle.

Freezing Memberships
Members have the option to freeze their membership instead of canceling. Memberships can be frozen for a minimum of 1 month and a maximum of 2 months within a 12-month period. Your membership will auto-renew after the 2 month freeze period is over.

Exceptions and Special Circumstances
Medical Reasons: If a member is unable to use the facilities due to medical reasons, they may request a cancellation without penalty by providing a doctor’s note.

Post-Cancellation Access
Once the cancellation is processed and effective, the member will no longer have access to the facilities and services. Any guest passes or other member benefits will be forfeited.

Rejoining After Cancellation
Members who wish to rejoin after cancellation will be subject to the current membership rates and any applicable sign-up fees. Previous membership rates and benefits will not be granted.

Disputes and Resolutions
Any disputes regarding cancellations must be submitted in writing to our customer service team. We strive to resolve all issues fairly and promptly.

Contact Information
For any questions or concerns regarding the cancellation policy, please contact our customer service team at Asanaheadspa@gmail.com or call 813-449-1264.

This policy ensures clarity and fairness for both the business and its members, while also providing flexibility for special circumstances.